Case Manager

Berks County
Posted 2 years ago

Summary of Essential Position Functions:

  • Responsible for coordinating all service delivery to clients; maintains varied caseloads, charts and communications for clients.
  • Maintain minimum of monthly contact with clients and families and any necessary team members (phone contact or in person).
  • Attend ISP meetings as necessary.
  • Maintain authorizations for waiver participants.
  • Complete monthly satisfaction surveys with clients and families.
  • Ensure appropriate referrals to community resources, disposition and discharge planning and completes discharge paperwork within necessary timeframes.
  • Facilitate and coordinate interagency, multisystem, multidisciplinary and intra-agency meetings as needed.
  • Review progress notes and encounter forms in order for the Billing Department to process.
  • Submit monthly and quarterly reports to Service Coordinators, maintain consistent communication with Service Coordinators
  • Review treatment goals and objectives and disseminates to appropriate staff.
  • Maintain scheduling of Direct Support Staff with clients. Communicate with staff regarding possible coverage needed. Provide the Direct Support coverage if necessary.


  • Bachelor’s degree in Human Services or related field or an associate’s degree / 60 credits in Human Services or a related field with one year experience working in the mental health field or High School Diploma with 2 years experience in the mental health field.
  • Current clearances for Child Abuse, FBI and Pennsylvania State Criminal, as well as CPR/First Aid Certification.
  • Knowledge of mental health systems, managed care payers and community resources.
  • Valid PA driver’s license and reliable transportation.

Special/Technical Skills:

  • Bilingual (Spanish speaking) helpful
  • Proficient in use of Microsoft Office.
  • Time management and organizational skills
  • Ability to work independently and as a part of a close team
  • Travel is required +/- 50% of the time

Job Features

Job CategoryCase Manager

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