Case Manager

Summary of Essential Position Functions:

• Responsible for coordinating all service delivery to clients; maintains varied caseloads, charts and communications for clients.
• Maintain minimum of monthly contact with clients and families and any necessary team members (phone contact or in person).
• Attend ISP meetings as necessary.
• Maintain authorizations for waiver participants.
• Complete monthly satisfaction surveys with clients and families.
• Ensure appropriate referrals to community resources, disposition and discharge planning and completes discharge paperwork within necessary timeframes.
• Facilitate and coordinate interagency, multisystem, multidisciplinary and intra-agency meetings as needed.
• Review progress notes and encounter forms in order for the Billing Department to process.
• Submit monthly and quarterly reports to Service Coordinators, maintain consistent communication with Service Coordinators
• Review treatment goals and objectives and disseminates to appropriate staff.
• Maintain scheduling of Direct Support Staff with clients. Communicate with staff regarding possible coverage needed. Provide the Direct Support coverage if necessary.

Educations/Experience/Credentials:

• Bachelor’s degree in Human Services or related field or an associate’s degree / 60 credits in Human Services or a related field with one year experience working in the mental health field or High School Diploma with 2 years experience in the mental health field.
• Current clearances for Child Abuse, FBI and Pennsylvania State Criminal, as well as CPR/First Aid Certification.
• Knowledge of mental health systems, managed care payers and community resources.
• Valid PA driver’s license and reliable transportation.

Special/Technical Skills:

• Bilingual (Spanish speaking) helpful
• Proficient in use of Microsoft Office.
• Time management and organizational skills
• Ability to work independently and as a part of a close team
• Travel is required +/- 50% of the time